Both INFINITI and our Dealer and Authorised Repairer Network subscribe to the Motor Industry Code of Practice for the sale of new cars together with servicing and repairs as applicable.
The Motor Industry Code of Practice is administered by Motor Codes Limited and should you remain dissatisfied with the service provided by our Dealers or Customer Services Department they are available to provide assistance.
Contact details are:
Motor Codes Limited
71 Great Peter Street
London SW1P 2BN
Telephone 020 7344 1651
Motor Codes can provide a Chartered Trading Standards Institute certified ‘Alternative Dispute Resolution’ service if you remain dissatisfied with the outcome of a dispute in relation to the New Car Code.